Delivery Terms
Online store delivery terms
Effective from: 01.02.2011
General information about the online store
Products in the online store are sold by Tapimer Oy, Business ID: 0619257-6. We sell products to adults residing in Finland and within the EU. Product prices include VAT. We reserve the right to change prices and shipping fees.
Ordering
Products are primarily ordered online via the shopping cart at www.kauppa.tapimer.fi .
All orders are confirmed via email, which includes the order total, shipping costs, and the items ordered. Receiving an order confirmation requires providing a valid email address when placing the order.
By placing an order, the customer agrees to the terms of delivery in effect at that time.
Order confirmation
We will send you an order confirmation by email, which includes:
- Reference number
- Our bank account number
- The total invoice amount
You can check the details of your order through your user account on our website.
Payment methods
Products and their shipping fees are paid at the time of ordering. Payment methods include: ea, Osuuspankki, Sampo, Tapiola, Aktia, Nooa, Local Cooperative Banks, Savings Banks, Handelsbanken, S-Bank, Ålandsbanken and credit cards.
Payments are processed through Paytrail Oyj.
Payments via Visa, Visa Electron, or MasterCard
If you choose to pay with Visa, Visa Electron, or MasterCard, Tapimer Oy acts only as the marketer of the products and services and delivers the products. Paytrail Oyj is responsible for any complaints.
For card payments, Paytrail Oyj acts as the seller, and the transaction is made between the customer and Paytrail Oyj. Paytrail Oyj is also the payment recipient.
Paytrail Oyj
Business ID: 2122839-7
Lutakonaukio 7
40100 JYVÄSKYLÄ
Phone: 0207 181830
Online bank payments
Online bank payments and related financial services are carried out by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj processes the payment and remits it to the seller. From the user's perspective, the service works just like a standard online bank transfer.
Delivery time
We dispatch products on all working days. Depending on the bank transaction times, delivery typically takes 1–14 business days from payment. A typical delivery time is 3 days.
If delivery times differ from this, the customer will be informed.
Shipping methods and costs
Shipping costs include postage and packaging. You can view shipping costs after selecting the payment and delivery method in the shopping cart. Orders are shipped as packages or maxi letters. If you require "fragile" shipping, an additional fee will apply according to Posti’s current rates. More information about Posti’s services can be found at: http://www.posti.fi/
Exchange and return policy
Customers have the right to exchange or return products within 14 days, in accordance with Finnish consumer protection law. Returns are only accepted for unused, resellable products in their original packaging. Before returning, please contact Tapimer in advance via email at motor@tapimer.fi or by phone at 09-2746530.
Please include the following information with your return:
- Your customer number, name, address, and phone number
- Your bank account number
- A copy of the order confirmation
Return address:
Tapimer Oy
Huhtimontie 2
04200 Kerava
We do not accept returns received more than 14 days after delivery. Once your return is approved, the refund will be issued directly to your account after the return is received and processed.
Issues with delivery or defective products
If a product is lost, damaged during delivery, or if you have received the wrong item, please report the issue immediately via email to: motor@tapimer.fi or by post.
Tapimer Oy
Huhtimontie 2
04200 Kerava
A report of an incorrect delivery or defective product must be made within 14 days of receiving the product. If a package is damaged during delivery, please immediately file a claim with the post office.
Other
We reserve the right to modify our delivery terms. Customers must read and accept the current delivery terms before placing an order.
Tapimer Oy handles all customer data with strict confidentiality.
Tapimer Oy käsittelee kaikki asiakastiedot täysin luottamuksellisesti.